Frequently asked questions
No. Tickets can be purchased online or on the door (providing the event is not sold out).
Firstly, check your spam folder. If they're not there, get in touch with us and we will check it out for you.
No, sorry. Refunds only apply to events that are cancelled or rescheduled.
There is no admission after 10pm.
Sorry, but sold out, means sold out! Keep an eye on the event thought as occasionally, a few may become available nearer the time. Please note that we do not keep a reserve list.
We accept cash, contactless and card payments (although we do not accept Amex).
As well as soft drinks, we cater for each type of lager / stout / ale with a non alcoholic option, sold by the bottle. *Our current non-alcoholic stock includes: Heineken 0.0 lager, Guinness 0.0, Ghost Ship 0.5% pale ale, Beavertown Lazer Crush ipa alcohol free, Gordons 0.0 Gin, Nosecco. (*subject to availability).
Challenge 25 is a scheme that encourages anyone who is over 18 but looks under 25 to carry acceptable ID when they want to buy alcohol.
We offer a limited range of bar snacks including nuts / crisps.
The website event page will state the time the doors open and what time the event finishes. For stage or performance times, we don't publish these as all timings are subject to change and all bands are different. But generally speaking, bands start around 8.15/8.30pm.
Not for our Band Nights, but for our Club and Soul Nights our dress code is smart (no t-shirts, trainers, ripped jeans, shorts).
Our Band Nights are standing events. There is bookable seating (Impaired/Priority Seating) available around the room at the rear, which is for those unable to stand/have difficulty standing for any length of time, or who are physically disabled.
Children aged 12 plus are welcome at our Band Nights, but please note they must be accompanied by a responsible adult and be aware that it is an adult environment.
Our Club / Soul / Party Nights are standing events. There is seating available around the room on a first-come, first-served basis. Please note we do not reserve seats for these events.
Yes, we have a car park on site with 45 spaces (including two disabled space). There is also parking available on Beaverwood Road.
Yes, you can leave your car overnight at your own risk. Our gates are locked overnight. You will need to collect your car between 7.30 am and 10.30 am, the following morning, after which time our gates will be locked again.
We have a cloakroom where we charge a small fee per item.
Yes, there is level access throughout the venue. Just visit the Access page using the navigation bar for more information and if you can’t find what you’re looking for, just get in touch.
See our page, Getting to The Beaverwood, which can be found here.
See our page, Getting to The Beaverwood, which can be found here.
Our Gift Vouchers, or eGift Cards are available here. Simply select the amount you wish to give, and complete the template.
The gift card recipient then receives an email with the subject line "You got a gift card from (with the relevant name)!". Their unique gift card code appears in the email. When the recipient wants to pay online, they click Redeem a gift card and enter their unique gift card code.
If the ticket price is more than the value of the card, customers can pay for the remaining cost using any of our other payment methods.
If the ticket price is less than the value of the card, any amount left over after buying a ticket can be used in future purchases.
If you’ve lost something, we’ll hold it for seven days.
Just let us know what’s gone missing, when, and where you lost it and contact us – if we find it, we’ll let you know.