Question 1

Do you sell tickets over the phone?

Accepted Answer

Unfortunately not. Tickets can be purchased online or on the door (providing the event is not sold out). If, however, you are really struggling - give us a call on 0208 300 1385.

Question 2

My ticket hasn't come through. What should I do?

Accepted Answer

Firstly, check your spam folder. If they're not there, get in touch with us and we will check it out for you.

Question 3

I am unable to make the event. Can I get a refund on my ticket?

Accepted Answer

No, sorry.  Refunds only apply to events that are cancelled or rescheduled.

Question 4

What’s the latest time I can turn up at an event?

Accepted Answer

There is no admission after 10pm.

Question 5

If an event is sold out, can I still get a ticket?

Accepted Answer

Sorry, but sold out, means sold out! Keep an eye on the event thought as occasionally, a few may become available nearer the time. Please note that we do not keep a reserve list.

Question 6

Can I pay with cash / card / contactless at the bar?

Accepted Answer

We accept cash, contactless and card payments (although we do not accept Amex).

Question 7

Do you sell non-alcoholic drinks?

Accepted Answer

As well as soft drinks, we cater for each type of lager / stout / ale with a non alcoholic option, sold by the bottle. *Our current non-alcoholic stock includes: Heineken 0.0 lager, Guinness 0.0, Ghost Ship 0.5% pale ale, Beavertown Lazer Crush ipa alcohol free, Gordons 0.0 Gin, Nosecco. (*subject to availability).

Question 8

What is Challenge 25?

Accepted Answer

Challenge 25 is a scheme that encourages anyone who is over 18 but looks under 25 to carry acceptable ID when they want to buy alcohol.

Question 9

What food is available?

Accepted Answer

We offer a limited range of bar snacks including nuts / crisps.

Question 10

How can I find out about door times?

Accepted Answer

The website event page will state the time the doors open and what time the event finishes. For stage or performance times, we don't publish these as all timings are subject to change and all bands are different. But generally speaking, bands start around 8.15/8.30pm.

Question 11

Is there a dress code?

Accepted Answer

Not for our Band Nights, but for our Club and Soul Nights our dress code is smart (no t-shirts, trainers, ripped jeans, shorts).

Question 12

Is there seating available at your band nights?

Accepted Answer

Our Band Nights are standing events. There is bookable seating (Impaired/Priority Seating) available around the room at the rear, which is for those unable to stand/have difficulty standing for any length of time, or who are physically disabled.

Question 13

Can I bring a child along to a band night?

Accepted Answer

Children aged 12 plus are welcome at our Band Nights, but please note they must be accompanied by a responsible adult and be aware that it is an adult environment.

Question 14

Is there seating available at your Club / Soul / Party Nights?

Accepted Answer

Our Club / Soul / Party Nights are standing events. There is seating available around the room on a first-come, first-served basis. Please note we do not reserve seats for these events.

Question 15

Is there a car park?

Accepted Answer

Yes, we have a car park on site with 45 spaces (including two disabled space). There is also parking available on Beaverwood Road.

Question 16

Can I leave my car overnight and collect it the following day?

Accepted Answer

Yes, you can leave your car overnight at your own risk. Our gates are locked overnight. You will need to collect your car between 7.30 am and 10.30 am, the following morning, after which time our gates will be locked again.

Question 17

Is there a cloakroom?

Accepted Answer

We have a cloakroom where we charge a small fee per item.

Question 18

Is The Beaverwood accessible?

Accepted Answer

Yes, there is level access throughout the venue. Just visit the Access page using the navigation bar for more information and if you can’t find what you’re looking for, just get in touch.

Question 19

How do I get to The Beaverwood by public transport?

Accepted Answer

See our page, Getting to The Beaverwood, which can be found here.

Question 20

Are there any hotels nearby?

Accepted Answer

See our page, Getting to The Beaverwood, which can be found here.

Question 21

How do I buy a Gift Voucher?

Accepted Answer

Our Gift Vouchers, or eGift Cards are available here. Simply select the amount you wish to give, and complete the template. 
The gift card recipient then receives an email with the subject line "You got a gift card from  (with the relevant name)!". Their unique gift card code appears in the email. When the recipient wants to pay online, they click Redeem a gift card and enter their unique gift card code.

If the ticket price is more than the value of the card, customers can pay for the remaining cost using any of our other payment methods.
  
If the ticket price is less than the value of the card, any amount left over after buying a ticket can be used in future purchases.

Question 22

I lost something at an event, what do I do?

Accepted Answer

If you’ve lost something, we’ll hold it for seven days.
Just let us know what’s gone missing, when, and where you lost it and contact us – if we find it, we’ll let you know.

Frequently asked questions

Do you sell tickets over the phone?

My ticket hasn't come through. What should I do?

I am unable to make the event. Can I get a refund on my ticket?

What’s the latest time I can turn up at an event?

If an event is sold out, can I still get a ticket?

Can I pay with cash / card / contactless at the bar?

Do you sell non-alcoholic drinks?

What is Challenge 25?

What food is available?

How can I find out about door times?

Is there a dress code?

Is there seating available at your band nights?

Can I bring a child along to a band night?

Is there seating available at your Club / Soul / Party Nights?

Is there a car park?

Can I leave my car overnight and collect it the following day?

Is there a cloakroom?

Is The Beaverwood accessible?

How do I get to The Beaverwood by public transport?

Are there any hotels nearby?

How do I buy a Gift Voucher?

I lost something at an event, what do I do?

Terms & Conditions for Gift Vouchers

Terms & Conditions for Loyalty Scheme